Culture of Engagement

A strong and healthy culture fosters engaged employees and creates the foundation for long-term success. At AEP, we continually work to foster a culture that will support the adaptability and focus needed to succeed in a fast-paced, changing work environment. This includes building on our commitment to customers, safety, operational excellence and innovation.

One way we are empowering employee engagement is through our Power up & Lead culture workshop where employees learn about their own behaviors and leadership styles, and what it takes to be effective communicators.

To measure our progress, AEP conducts employee culture surveys through Gallup, Inc. In 2016, our employee culture survey showed positive, steady improvement in all areas, especially in our focus areas of accountability and employee engagement. Our engagement index, which compares the number of engaged employees to the number of actively disengaged employees, showed year-over-year improvement. In 2016, we improved this index to 45 percent from 27 percent in 2014. Our culture efforts and their results are important because we need our employees to help us execute on our strategy, and they can do that only if they are engaged.

The survey also showed us that we have more work to do. To continue the momentum and continually improve, work groups develop culture action plans each year, and we are currently focused on sharing best practices across the AEP system.

One way we are empowering employee engagement is through our Power up & Lead culture workshop where employees learn about their own behaviors and leadership styles, and what it takes to be effective communicators. Power up & Lead is offered through several flexible options to adapt to AEP’s work force needs. Since the workshop began in 2013, more than 12,000 employees have completed Power up & Lead. AEP plans to continue an accelerated pace for the training in 2017.

To help employees understand how they contribute to the company’s overall strategic goals, AEP launched a learning map called “AEP’s Strategy for the Future.” This interactive exercise allows small groups of employees to learn about AEP’s past successes, current challenges and strategy for the future. More than 13,500 employees have completed the learning map since it launched in 2015.

Another way we measure our progress and success is through external surveys and awards. In 2017, AEP was named to Fortune magazine’s World’s Most Admired Companies list in the electric and gas utilities sector for the fourth consecutive year. Each year, Fortune surveys top executives, directors and financial analysts about the companies in their industry based upon nine criteria: financial soundness, use of corporate assets, long-term investment value, quality of management, quality of products and services, people management, innovation, social responsibility and global competitiveness.