AEP Sustainability - Smart Metering

Smart Metering

Automated Metering Infrastructure (AMI), or smart metering, is a foundational technology of the modern power grid that enables other technologies and grid modernization efforts. With AMI meters, customers have access to both historical and real-time usage data, giving them more control over their energy consumption and helping them identify ways to save money through more efficient energy use.

AMI, or smart metering, is a foundational technology of the modern power grid that enables other technologies and grid modernization efforts.

As early as 2008, AEP’s operating companies began installing AMI meters and their supporting infrastructure across our footprint. As of January 1, 2019, we have deployed nearly 2.6 million AMI meters, with 537,000 more planned over the next several years. Our long-term goal is to achieve full installation across our entire customer base, as AMI becomes the industry-standard metering technology and replaces older equipment.

AMI continuously captures a massive amount of data across many metrics, including energy usage, voltage and temperature. These data points enable a wide range of customer engagement programs, as well as other service enhancements. These include:

  • Reduce the number of estimated bills
  • Quickly initiate service and reconnect customers
  • Identify, communicate and restore customer outages more quickly
  • Educate customers about their energy habits by sharing usage data through web portals and mobile applications to allow more customer control over their energy use
  • Empower customers to manage their specific energy usage through energy efficiency and/or other approaches
  • Proactively identify and address customer theft of service

The data that AMI meters collect also helps us operate the grid more efficiently as local generation, such as rooftop solar integration, increases.